Restocking Policy
We value our customers and strive to ensure a smooth and transparent return process. Please review the following guidelines regarding restocking fees for returned items:
- Restocking Fee: A 15% restocking fee applies to all returned items, provided they meet the conditions outlined below.
- Eligibility for Return:
- Items must be unused and unopened.
- Products must be returned in their original packaging, which must be undamaged.
- All returns are subject to inspection upon receipt to confirm compliance with these conditions.
- Return Process:
- Contact our customer service team at 651-272-2950 (Australia: +61 2 4272 8180) or via email sales@msamagnetics.com (Austrailia: sales@msamagnetics.au) to initiate a return.
- Once the returned item is received and inspected, the applicable restocking fee will be deducted from your refund.
- Non-Returnable / Non-Refundable Items
- Custom or made to order products that are ordered are not eligible for return.
We appreciate your understanding and cooperation. If you have any questions or need assistance, please don’t hesitate to reach out.
Yours Sincerely,
MSA Magnetics
USA OFFICE
14250 Judicial Road, Burnsville, MN 55306
T 651-272-2950
sales@msamagnetics.com
AUSTRALIA OFFICE
4 Prince of Wales Ave.
Unanderra NSW, 2526
ABN 59 171 188 983
T +61 2 4272 8180
sales@msamagnetics.au
msamagnetics.com